Frequently Asked Questions
Everything you need to know about BLUETTI power solutions and orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund, provided it is in its original packaging.
Do BLUETTI products come with a warranty?
Yes, most of our portable power stations and solar panels come with a comprehensive warranty ranging from 2 to 5 years, depending on the specific model.
Can I use third-party solar panels with my BLUETTI power station?
Yes, you can use third-party panels as long as they have MC4 connectors and the voltage/current specifications fall within the compatible range of your specific BLUETTI model.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.