Returns & Exchanges
At BLUETTI, we stand behind the quality of our portable power stations and solar solutions with a 30-day money-back guarantee for a worry-free shopping experience. If you are not completely satisfied with your purchase, you may return your items in their original packaging within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).
Prepare the Shipment
Carefully pack the product in its original heavy-duty box, ensuring all accessories, cables, and manuals are included to prevent damage during transit.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the unit back to our designated warehouse facility for inspection.
Inspection and Refund
Once our technicians verify the condition of the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing